How can we help?

How do I get paid?

It depends on your payment mode. On Vesse Pay, you request a withdrawal from your dashboard once orders have cleared their holding period — Vesse collects via iKhokha and transfers your share to your bank account by EFT. On Own PayFast or Own iKhokha, payments go straight to your own account the moment a customer pays.

What are Vesse Pay fees?

Vesse Pay charges a platform fee based on your plan (5% on Free, 3% on Growth, 2.5% on Pro, 2% on Scale) plus iKhokha's 1.5% processing fee. On Free that's 6.5% total per transaction; on Scale it's 3.5%. Own PayFast and Own iKhokha have no extra Vesse fee — only the gateway's own rates apply.

Do I need a PayFast account to start selling?

No. Vesse Pay lets you accept payments immediately without a PayFast account. Just add your bank details in settings and you're live. Own PayFast requires a verified PayFast merchant account, which can take 1–2 weeks to set up.

Can I switch templates later?

Yes — any time, without losing your products, orders, or settings. The switch is instant. Go to store settings Appearance and pick a new template.

What happens when I upgrade my plan?

Your plan upgrades immediately. New features and increased limits (more products, lower fees, analytics) are available the moment payment clears. Billed monthly, cancel any time from your billing settings.

How many products can I list?

Free plan: 4 products. Growth plan: 24. Pro plan: 100. Scale plan: unlimited. You can upgrade at any time from your billing settings. Existing products are never removed when you downgrade — they just become uneditable until you upgrade again.

Can I use my own domain?

Yes, on any paid plan. Connect your domain from your store's Domain settings, point one DNS record at us, and your storefront runs on your own address. Every store also keeps its your-slug.vesse.co.za address.

How do I set up delivery?

Go to your store dashboard Delivery. Add as many options as you need — standard, express, free over a certain order amount. Customers choose their preferred option at checkout. You can edit or disable options any time.

How do customer reviews work?

Customers who have placed an order can leave a review on any product. Reviews go into a pending state first — you approve or reject them from your store dashboard before they go live on your storefront.

What payment methods do customers see at checkout?

Customers are redirected to a secure payment page (iKhokha for Vesse Pay, PayFast for Own PayFast). Both support card payments and Instant EFT. The exact options shown depend on the gateway.